Troubleshooting

Fixes for the most common problems with connecting, audits, publishing and emails.

The WordPress plugin says it cannot reach SEOSID

Check that your site can make outgoing HTTPS requests (some security plugins and hosts block them). Then disconnect and connect again under SEOSID → Settings.

Approved fixes or articles have not appeared on my WooCommerce store

The plugin applies them every 15 minutes using WordPress scheduled tasks, which run when someone visits the site. On very quiet sites, ask your host to set up a real cron job for wp-cron.php.

The audit only checked some pages

Your plan's monthly page allowance was reached. The next audit after renewal checks the rest, or upgrade to Growth.

"This month's AI allowance is used up"

AI features stop until the allowance renews. The date is on your dashboard and in the plugin overview.

I am not getting emails

Check spam and add no-reply@seosid.com to your contacts. For the weekly report, make sure your email is confirmed and the report is switched on.

Still stuck?

Open Support in your dashboard or the Shopify app. We reply by email, usually within one business day.